TELESALES TRAINING
Overall Aim
Ethos aims to increase your telesales people’s sales results through applying effective and professional selling skills.
We will help your telesales people to:
- Prepare, plan and structure an effective telesales strategy.
- Achieve better results in terms of sales.
- Understand customer needs.
- Understand how to sell benefits to each individual customer.
- Learn to competently manage objections.
- Learn how to negotiate to ensure the best deal for the company as well as ensuring a satisfied customer.
- Understand and apply the rules of closing the sale.
The following are topics that can be selected from, depending on individual client's requirements:
- Communication skills - questioning and listening, affirming and summarising.
- Appointment making - filling diaries for the salespeople for example.
- Organising a phoning session - top tips.
- The preparation needed for each telesales session.
- Getting through to the decision maker.
- Understanding the sales process - the eight steps to a successful sale.
- Developing a flexible dialogue framework which works for you.
- Understanding and acting upon buying signals.
- Benefit selling.
- Objection handling.
- Negotiating.
- Test closing and closing.
- How to keep motivated and stay positive.
Your course will be highly interactive with discussion and practical activities designed specifically for your company. Newly found skills can be practiced confidently in a fun, safe environment using a Phone Coach telephone simulator.
A full set of course notes is supplied for each delegate to keep.
"The information you taught me has been invaluable and I have seen my telesales rise from a sad and lonely 4 packs in a week to nearly 30!!! FAB!"
